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All paddles have a 'no question asked' money-back guarantee—what we call a Test Drive. We'll even pay for the return shipping within the first 30 days. 

  • Engage Pickleball Paddles: 30-day Test Drive (from delivery date)

To finalize your return, we ask for a receipt or proof of purchase, along with images of the product (as specified at the time of initiating the claim)

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)

Upon receipt and inspection of your returned item, the refund will be processed and automatically applied to your original payment method. Typically, these refunds are reflected in your account within 3-5 business days from the date of the refund issuance. However, the exact timeline may vary based on your financial institution.

Late or missing refunds (if applicable)
If you have not received your refund, start by checking your bank account.

Subsequently, contact your credit card company, as there may be a delay before the refund is officially posted. Additionally, get in touch with your bank, considering there is usually some processing time before a refund appears.

If you still have not received your refund after completing these steps, please email us at info@engagepickleball.com.

Sale items (if applicable)

We welcome refunds within the specified timeframe for new, cosmetic, and certified refurbished paddles purchased directly from our website. 

Please note that select sale items may not be eligible for refunds; this will be noted on the product or listing. 

Exchanges (if applicable)

As outlined above, we accept exchanges within the 30-day return/test drive period. If you need to exchange an item for the same product, kindly email us at info@engagepickleball.com.

Gifts

To qualify for return/exchange/warranty requests, gifts must be registered by the purchaser under the recipient’s name, and proof of purchase must be provided during registration.

If the gift was not registered, please get in touch with our team at info@engagepickleball.com for further assistance.

Return Shipping

Initiate the return of your product by submitting a claim through warranty.engagepickleball.com or by contacting us directly. Upon approval, our teams will provide a prepaid return label for the return of your product.

The delivery time for your exchanged product may vary depending on your location.